Effective Date: 21 February, 2026
Troka ("we", "our", or "us") operates the Troka mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery, shopping, and ride services.
We collect location data to enable real-time ride tracking, delivery tracking, and navigation. Background location is used only during active rides or deliveries to ensure accurate service fulfillment.
The camera may be used to capture delivery confirmation images. Photos are used solely for service verification and support purposes.
Payments are processed through third-party payment service providers. Troka does not store full credit or debit card numbers on its servers.
We use Firebase Analytics and related services to collect anonymized usage data to improve app performance and user experience.
We may share limited information with:
We do not sell personal data to third parties.
We implement reasonable technical and organizational safeguards to protect your personal information. All data transmitted between the app and our servers is encrypted using secure protocols (HTTPS).
We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
You may request to access, update, or delete your account information by contacting us at the email address below. Upon verified request, we will delete your personal data unless we are legally required to retain it.
Troka is not directed to children under the age of 13. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Email: support@trokaservices.com
Company: Troka
Location: Ghana